Privacy Policy (GDPR + India Compliant)

Last Updated: 10-01-2026

Urban Strap values your privacy and is committed to protecting your personal information. This Privacy Policy describes how your data is collected, used, and shared when you visit or make a purchase from urban-strap.in (the “Site”).

1. Information We Collect

a) Personal Information

When you purchase or contact us, we collect:

Name
Email address
Phone number
Billing & shipping address
Order details
Customisation details (such as embossed names)

b) Payment Information

Payments are securely processed via third-party payment gateways (UPI, Cards, Net Banking, International payments).
We do not store or have access to your full payment details.

c) Automatically Collected Data

IP address
Browser & device type
Pages visited
Cookies & tracking data

2. How We Use Your Information

We use your data to:

Process orders and deliveries
Provide customer support via email or WhatsApp
Communicate order updates
Improve website performance and user experience
Send promotional emails (only if you opt in)
Prevent fraud and ensure security

3. WhatsApp Communication

By contacting us via WhatsApp or opting in during checkout, you consent to receive order updates and support messages. Promotional messages are sent only with explicit consent.

4. Email Marketing

If you subscribe to our mailing list, we may send:

New product launches
Offers & updates

You may unsubscribe anytime using the link in our emails.

5. Cookies Policy

We use cookies to:

Remember preferences
Enable cart & checkout functionality
Analyze website traffic

You can disable cookies via your browser settings.

6. Data Sharing

We do not sell or rent your data.

We share information only with trusted partners:

Shipping & logistics providers
Payment gateways
Website hosting & analytics providers

All partners are contractually obligated to keep your data secure.

7. Data Security

We follow industry-standard security practices to protect your data from unauthorized access, misuse, or disclosure.

8. Your Rights (GDPR & Indian IT Act)

You have the right to:

Access your personal data
Request corrections
Request deletion
Withdraw consent for marketing

To exercise these rights, email us at contact@urban-strap.in.

9. Data Retention

We retain personal data only as long as necessary to:

Fulfill orders
Comply with legal requirements
Resolve disputes

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Information

Urban Strap does not knowingly collect personal data from children under 13 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised date.

13. Contact Information

Brand Name: Urban Strap
Country: India
Email: contact@urban-strap.in